FEC Hawaii

FEC Course Descriptions – Fall 2007

CORRECTIVE ACTION — ¼ Credit

This course offers a proactive four-step disciplinary process for addressing behavioral and performance problems. Designed for supervisors and managers who have responsibility for evaluating and documenting employee performance, in addition to anyone with supervisory responsibilities within the bank, such as teller supervisor, operations manager, branch manager or supervisor managing in an administrative or support center.

DEALING EFFETIVELY WITH CO-WORKERS — ½ Credit

This course will allow participants to discuss and practice a set of basic guidelines for interaction with each other. This course will also introduce information about social styles and strategies for dealing with difficult co-workers and the potential resulting conflict between colleagues. Designed for personnel at all levels.

FUNDAMENTALS OF SMALL BUSINESS BANKING — ½ Credit

This course provides participants with the background required to interact successfully with small business customers. Core business terminology such as business legal structures, business types, operating cycles, and business life cycles will be defined and explored. Designed for personnel who have had limited exposure to the small business market, but are responsible for servicing or selling to small business customers.

HIRING THE BEST — ½ Credit

This course presents a behavioral approach for hiring the most qualified candidate for a job from developing interview questions to evaluating the most qualified candidates. Important supervisory tasks such as job analysis, determination of selection criteria, and preparation for and conduct of an effective interview are covered, as are the compliance issues associated with each component of the hiring process. Designed for any supervisor or manager who participates in the selection and hiring of employees.

MONEY & BANKING — 2 Credits

This course presents a fundamental treatment of how money functions in the U.S. and world economies. Topics include the concept of money supply and the role banks play in the nation’s payment mechanism. Money and Banking also explains the workings of monetary and fiscal policies, the functions and powers of the Federal Reserve, and more. This edition includes important background on such areas as the foreign use of U.S. currency, the impact of stored-value cards on domestic payment matters, new counterfeit measures, and more. Designed for personnel who have not had a formal course in money and banking and who wish to increase their understanding of the banking industry and officer trainees through mid-management level bankers.

PRINCIPLES OF BANKING — 2 Credits

This course is the standard introduction to the banking profession. It touches on nearly every aspect of banking, from the fundamentals of negotiable instruments to contemporary issues and developments within the industry. This course addresses changes in the areas of servicing clients, emerging technology, and expanded banking powers and markets. Principles of Banking is the foundation for all bank training. Designed for personnel new to banking, at any level.

RELATIONSHIP SELLING TO SMALL BUSINESS CUSTOMERS — ½ Credit

This course walks participants through a complete sales cycle – from evaluating needs to responding to objections – focusing on the unique needs of the small business customer. Participants apply the operating cycle and life stages to evaluate needs and present solutions. Designed for personnel who are new to the small business market and are responsible for selling bank products and services to small business customers.

SALES COACHING IN THE BANK — ¼ Credit

This course prepares the sales coach to provide ongoing coaching motivation to support the sales team, including sales coaching opportunities, how to set goals, and the use of motivational techniques. Designed for any person responsible for leading a bank sales team or sales campaign.